BF Handbook
- What is a Building Facilitator?
- Building Facilitator Website
- Common Problems
- Building Facilitator Duties
- Non-Website Functions
- Frequently Asked Questions
What is a Building Facilitator?
EduTech provides a large number of informational and technical services to the North Dakota K-12 community at no cost. In return for these services each school or organization designates a local liaison. This person is called the Building Facilitator. EduTech requires member school districts to appoint one person from each school building to act as Building Facilitator.
Building Facilitators play a very important role. Since anyone may attempt to enroll for a SENDIT e-mail account, it is necessary for us to have a contact within each school who can verify someone's identity. No user account ever gets created without a Building Facilitator validating the request. Some additional Building Facilitator duties are described below.
Building Facilitator Duties
User Account Maintenance: Examples include validating or deleting new accounts & transfer requests as well as deleting accounts that are duplicates or discovered to be fraudulent.
Local User Support : Occasionally it may become necessary to assist users within your building with e-mail client setup, updating User Profiles, and forgotten passwords.
Provide EduTech with Information : Since you will be the main contact for EduTech you should report potential system problems, user name changes, and violations of Acceptable Use Policies to the EduTech Help Desk (sendit.helpdesk@sendit.nodak.edu).
Notify EduTech of BF Changes : If you are moving to a different school, retiring or in some other way 'passing the torch' to a different Building Facilitator, please inform the EduTech Help Desk (sendit.helpdesk@sendit.nodak.edu) approximately five days before you wish to cease your BF duties.
Building Facilitator Website
- Section 1
- Section 2
- Section 3
- Section 4
- Section 5
- Section 6
- Section 7
- Section 8
Validate Users:
Probably the most common function used on the BF page. To validate users, simply click on the appropriate checkbox (validate or delete) and click the Submit button. Accounts are created the next business day.
Listing all users/students/teachers:
You may list all users in the building(s) designating you as facilitator, or you may list them according to whether they are students or teachers. Each list can be sorted by login, first or last name, whether they are validated, by school name and by grade. To sort the list, simply click on the appropriate column header. 
List all users...not validated/queued for deletion:
Similar to the above lists, this allows you to find accounts you have either not yet validated or accounts in your buildings that are locked and will be deleted.
Unlock and Activate Accounts:
When accounts are 'Queued for Deletion' they are locked for a period of time (usually 3 months) before they are purged. If an account has not yet been purged, you may use this function to undo an accidental deletion.
Validating Transfer Requests:
If someone changes their User Profile to indicate they are located in one of your buildings, you will receive a Validate Transfer request, much like when you receive requests to validate a new account. The process is exactly as described in item #1. Click on the Validate or Delete checkbox and click submit. NOTE: This has nothing to do with the account itself. Clicking Delete will delete the transfer request, not the account.
Queue Users for Deletion:
If you find users with multiple accounts or those that have graduated, retired, or moved on you may lock their accounts in this area. IMPORTANT: As a matter of etiquette, if a user has moved to a different school in North Dakota, please warn them to update their User Profile and give them a week to comply before you delete their account. 
Request Passwords:
In many circumstances you may need to request a forgotten or lost password for a user. This function will list all users in your buildings. You may click next to a checkbox next one or more users names. When you click "Submit" a new password will be generated for each selected user and automatically e-mailed to you.
BF Handbook (this document):
If you have questions about the duties asked of you, The BF Handbook link on the left side of the BF page is the first place to check for answers. Of course you may always e-mail the EduTech Help Desk (sendit.helpdesk@sendit.nodak.edu) with any questions.
Non-Website Functions
Providing Information to EduTech
If you notice potential problems with the system, you should either phone or e-mail the EduTech Help Desk at 1-800-774-1091 (in Fargo 231-1091), sendit.helpdesk@sendit.nodak.edu
Updating Users Profile
Users who have moved to a different school (even within the same district) must update their User Profile to ensure they are listed in the correct building. At least once a semester you should remind your users (teachers, staff and students) to log into User Resources and check the information in their User Profiles.
Suspending Accounts
If users in your building violate the EduTech Acceptable Use Policy you must notify the EduTech Help Desk (sendit.helpdesk@sendit.nodak.edu) so their accounts can be suspended for an appropriate period of time. You may also notify the Help Desk if a user violates your local AUP.
Common Problems
Forgot Password
Within the BF page, you may click "Request Passwords" and you will be taken to a list of all users listed within your school(s). You may click on the check box next to any name and when you click "Submit" new passwords will be generated for the selected users and e-mailed directly to you. Please note that we do not know anyone's password. We can only change them.
What are the Settings for Outlook, Eudora, etc...
For assistance configuring the e-mail clients supported by EduTech, visit the e-mail support page.
Transferring an Account to a Different School
When someone coming into your school already has an EduTech account, they should not re-enroll. Instead they simply need to go to User Resources on the EduTech website. Once logged in to User Resources they may update their User Profile to reflect the change. You will receive an e-mail notice asking you to validate the Transfer Request.
User has Multiple Accounts
If you should notice a user has more than one EduTech Account, ask them which account they would like to keep and queue the other account for deletion.
Accidentally Deleted Someone
Once you have queued a user for deletion it may only be 'undone' by the EduTech Help Desk. Please e-mail the username in question to sendit.helpdesk@sendit.nodak.edu and indicate you need to remove it from the deletion queue. Note that after an account has been in the deletion queue for a reasonable amount of time, it is irretrievably erased from our system.
Frequently Asked Questions
Can't log in, message says "Mail is being Forwarded"
Unfortunately, this error can be misleading. Log into User Resources and click on "Mail Forwarding". If it says your mail is being forwarded to an address and you wish to stop this from happening, click in the checkbox next to "Do Not Forward My Mail" and click "Enter". If you go to this page and your mail ISN'T being forwarded anywhere, then you should contact the EduTech Help Desk.
Can't log in, message says "Script Error"
This appears to be a problem with Internet Explorer 4.0. Upgrade the user's machine to a newer version ( www.microsoft.com/ie ).
Can't log in, message says "Invalid Password or Username for <my username> 768".
This almost always indicates the user's password or username actually is incorrect. Use the BF page to find the user in your user lists (ex. List All Users, List All students, List all teachers, etc...). This will ensure that they are using the right username. If the username is right, use the "Request Passwords" function of the BF page to have a new password for this user automatically mailed to you.
Can't send mail, message says "Relaying Denied"
This happens when you are connecting to the Internet through an Internet Service Provider (as opposed to the State Wide Network) and your mail client is configured to use the outgoing mail server smtp.sendit.nodak.edu. You should use the outgoing mail server for your Internet Service Provider. You will need to contact them for this information.
Does EduTech scan our mail for viruses?
We do not scan the content of any e-mail message.
A user's new username is "Firstname.Lastname.1", can they drop the ".1" part?
Maybe. This happens when someone else (either in EduTech or North Dakota Higher ED) already has that same name. However there are a few special cases. First you need to make sure the user doesn't have multiple accounts. They may have another account that is simply Firstname.Lastname (or will become Firstname.Lastname when activated). Another possibility is that the user has been affiliated with some North Dakota Higher Education institution. If they go to User Resources and log in they will see the option to 'Give SSN'. By entering their Social Security Number they provide a way for us to match the EduTech identity with their Higher Ed identity. About fifteen minutes after providing us with their SSN they may attempt to 'Change Electronic ID' to Firstname.Lastname. If that doesn't work then someone else really does already have the username of Firstname.Lastname and nothing can be done.
I accidentally deleted someone's account, how do I 'undo' that?
It is not possible to undo this action through the BF page. Simply contact the EduTech Help Desk and they can fix it for you.
Does the Internet Filter block pornographic or vulgar e-mail?
No, the Internet Filter only blocks access to websites, it does not block any incoming traffic or e-mail. Furthermore, EduTech currently does not scan or block any e-mail based on its content.
What do I do if someone has more than one account?
It is against EduTech's Acceptible User Policy for any user to have more than one account. If you discover this has occurred, simply ask the user which account they wish to keep, then queue the extraneous ones for deletion.
Why can't users have multiple accounts?
There are a number of problems associated with having multiple accounts:
- Users forget which password goes with which username
- Additional usernames are permanently (but unnecessarily) used
- Suspending users becomes more difficult when the violator has another EduTech account to use
- System and staff resources are wasted
A user has left my school, how do I transfer their account?
This must be performed by the user. Just e-mail them and ask them to update their User Profile in the User Resources section of the EduTech Website. They can update most of their account information in that area.
One of my users needs to change their name. How do they do that?
Just e-mail the EduTech Help Desk and let us know what their current name is and what to change it to.
Can I keep a list of my users passwords?
This is a very bad idea. If you keep copies of your user's passwords, then you bear personal responsibility for unauthorized access to those accounts. We have gone to great lengths to create a system such that not even the EduTech Help Desk or EduTech System Administrator know what anyone's password currently is. Whenever necessary we are happy to change anyone of your users' passwords and pass that information on to you, the Building Facilitator. When you give the account information to the user, make sure they are aware of how to change their password on their own. That way they can feel safe that no one has access to their login information.
Last updated on January 26, 2009