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Need help finding something on the EduTech website? Here are answers to some of our most frequent asked questions.

Have a question you think should be added to this list? Please contact the EduTech Web Developer.

Email/Account Questions

Q: Where can I find the EduTech Acceptable Use Policy (AUP)?

A: The EduTech Acceptable Use Policy can be found in the Support section of the EduTech website under Policies. It can also be accessed directly at www.edutech.nodak.edu/support/policies/aup/.

Q: I forgot my email password - how do I get a new one?

A: Your school’s Building Facilitator has the ability to generate a new password for any user in your school. If you contact your Building Facilitator, he/she can have a new password created and emailed to them. Passwords will not be distributed via telephone or to non-EduTech addresses. Once you get your new password from your Building Facilitator, you can log into the User Resources area and change your password to something else if you wish.

Note: Building Facilitators do not have the ability to find out what your lost/forgotten password is - they are only able to replace your existing password with a new one.

Q: Where can I find information about Building Facilitators?

A: The building facilitator is responsible for validating new user account requests, deleting accounts that are no longer needed, having accounts locked that have been abused, local user support, notifying EduTech of building facilitator changes and other duties.

Q: How do I get my email account validated?

A: When a user goes to the EduTech enrollment page and requests a new account, their Building Facilitator must login into the EduTech Building Facilitator pages and validate that they are a student or staff member in their school. When the EduTech enroll process is next run, the account will actually be created. The EduTech enroll process is run automatically roughly every 20 minutes.

Q: How do I activate my Blackboard account?

A: EduTech users must request a Blackboard account manually:

  1. Log into the User Resources section of the EduTech website.
  2. Click on the Blackboard link under Available Services. Click on the button labeled Request Blackboard Service to verify you wish to proceed.
  3. Select a password for your Blackboard account. This password and changes to it do not affect your EduTech password in any way.
  4. Click Continue to complete the request. Your Blackboard account will be ready within one business day.

Account requests are processsed during regular business hours. When your account is completed, login information will be e-mailed to your EduTech email address.

Q: How do I register for an EduTech email account?

A: EduTech account enrollment information can be found on the Account Enrollment page, located at www.edutech.nodak.edu/support/account_management/enroll/.

Q: How do I setup my email program to access my EduTech email?

A: Information and instructions about setting up several different email clients to access your EduTech account can be found under the E-mail Support page of the Support page.

Q: How do I forward my EduTech account to my school account?

A: Instructions on forwarding your EduTech email to another address are found under the Mail Forwarding page in the Account Management section.

Q: How can I get to the User Resources Page to manage my account?

A: The User Resources page can be reached in one of serveral ways:

  1. Through the User Resources link under Quick Links on the left navigation menu on the EduTech home page
  2. By typing www.edutech.nodak.edu/user/ directly into your web browser’s address bar.

Training/Graduate Credit Questions

Q: How do I find out how many hours of EduTech training I have taken and if I am eligible to apply for graduate credit?

A: Contact the EduTech Help Desk either by e-mail at sendit.helpdesk@sendit.nodak.edu or 1.800.774.1091 ND toll free or 701.231.1091

Q: Where do I get a form to register for NDSU graduate credit for the EduTech training I have taken?

A: Contact the EduTech Help Desk either by e-mail at sendit.helpdesk@sendit.nodak.edu or 1.800.774.1091 ND toll free or 701.231.1091

Q: How can I get a transcript of the graduate credits I have received as a result of EduTech training?

A: Mail or fax your name, signature (required), social security number or NAID number, and mailing address to:

Transcripts, Office of Registration and Records
North Dakota State University
PO Box 5196
Fargo ND 58105-5196
or fax number 701-231-8959

Antivirus Questions

Q. How do I know if my virus definitions are out of date?

A. Check the EduTech Antivirus page and consult the LiveUpdate date.

Q. How do I install the Symantec Antivirus client?

A. There are instructions for installing the 7.6 and the 8.X clients and server software on the EduTech Antivirus page in PDF format.

Web Filtering (8e6) Questions

Q. How do I submit a web site to be filtered or unfiltered?

A. Ask your technology coordinator to submit the site via the Filter/Unfilter form on the Technology Coordinator page located at: http://www.edutech.nodak.edu/tc/

Q: How can I bypass the web filter for special projects or research purposes?

A: Technology Coordinators and school administrators have access to the web filter by-pass id and password, which allows temporary browsing to almost all the blocked categories except for Pornography, Proxies, and Malicious Code sites. The username and password is emailed every Monday to the Technology Coordinators (TECO) email list. The username and password are also located on the Technology Coordinator’s page, located at www.edutech.nodak.edu/tc/.

Note: While the username never changes, the password is changed every Monday.

Miscellaneous Questions

Q: Where can I find information about EduTech special purchase agreements?

A: A list of special purchase agreements and more information can be found on the EduTech Special Purchase Agreements page at www.edutech.nodak.edu/services/spa/.

Q: Can I search for previous discussions on the TECO email list?

A: Yes. There is an archive where you can either search or brower by month. You need to be subscribed to the TECO list in order to view the archive.

Q: Where can I find the North Dakota Educational Directory?

A: You can find the searchable North Dakota Educational Directory at http://www.edutech.nodak.edu/cgi-bin/dpi/eddir_search.cgi

Last Updated On March 5, 2008